Internet Support Specialist

Duties included: sales, troubleshooting connectivity issues, altering software configurations, and customer relations. I initiated tenure by rapidly recognizing and resolving client software and hardware problems including a wide array of operating systems such as Win 9x/3.x/NT and Mac OS. Additional duties comprised of designing customized computer software packages and instructional manuals for current and prospective Internet clientele.

Teaching Assistant for Complier Construction

I assisted students learning about the principles and implementations of compilers for higher-level computer languages, including topics in: scanning, parsing, symbol table management, code emission, and code optimization. I provided students with additional instructions, graded homework, and assisted students having difficulty with class projects.

Teaching Assistant for Computer Networks

Graduates and undergraduates enrolled in this course where supplemented with both practice and theory. The theory portion of the course covered the ISO model, definitions, equations, interfaces, signaling, and the evolution of networks. Theory was then reinforced with networking protocols, such as: FDDI, CSMA/CD, SONET, IPv6, and ATM. The projects I introduced for this course allowed students to become familiar with UDP and TCP socket programming, and the design of the Linux network layer. For a portion of this course, I substituted for the absent professor and covered principals in optical networks.